FAQ
Frequently Asked Questions (FAQs)
DELIVERY
How long does delivery take?
It takes 1-2 days to prepare your orders to be shipped out!
Update: Due to the circuit breaker in Singapore our shipment is delayed please give us 5-7 days to prepare your order.
For local orders: When shipped out, it takes about 3-5 working days to be delivered.
Update: There are some delays by our delivery partners. It may take up to two weeks to receive your order.
For international orders: When shipped out, it takes about 10-14 working days to be delivered.
Update: Expect delays due to the circuit breaker implementation.
How do I track my order?
After your order has been fulfilled, we will send the tracking details of your parcel to your email that you have registered with. You are able to track your items through the link that is provided in the email.
Can I collect my items instead of getting it shipped?
Yes you are able to collect your items from our shop during regular operating hours! Make sure to opt for self-collection during check out.
Location: #05-126 Far East Plaza, 14 Scotts Rd, Singapore 228213.
Operating Hours: 12pm - 9pm. Everyday except Public Holidays.
Payment methods available
- Credit / Debit Card (Visa and MasterCard)
- Paypal
- Gift Card
RETURNS
Our Return Policy (Singapore Only*)
Looking to return or exchange your items? We offer exchanges within 30 days of receiving your order. All items including sale items, clearance sale items included are able to be exchanged.
You can return your product for a different product available in the store.
Please note the following exceptions to our exchange policy:
- Returned items must have no visible signs of wear or use.
Please also take note that if the item that you want to exchange for is of lower cost, we do not return the remaining balance.
Kindly click on the link below to return your items.
https://tinyurl.com/tccreturns
Make sure to drop by our store once we are open for business - The Curve Cult, #05-126 Far East Plaza, 14 Scotts Rd, Singapore 228213 during business hours (12pm to 9pm) within 30 days of receiving your items to do the exchange.
Pre-order
Pre-order items will take 4-6 weeks to arrive.
Raya 2020 Pre-order items will arrive in time for Raya.
A pre-order item is when the item is not yet available and you must place your order as per usual to secure your size before the item arrives.
Kindly note that pre-orders cannot be cancelled or refunded once the order has been placed. However, if you would like to exchange to a different size you may do so based on the stock availability. There is a 30 day exchange policy for local orders.
Due to the shipping constraints at the moment, please note that there may be delays due to customs and circuit breaker implementation.
We are not to be held liable for these delays so please do take this into consideration when you are placing an order as we do not issue refunds for unexpected delays, change of mind in sizing or cancellation.
We will notify you once the item is available for shipping.
You will proceed through the check out process and make full payment when making a pre-order. Please note that your order will only be shipped out upon the arrival of the ordered Pre-order items. The dates are suggested in our pages at the time of order placement.
For any questions left unanswered from these terms contact us at info@thecurvecult.com