FAQ

Frequently Asked Questions (FAQs)

DELIVERY

How long does delivery take?

Click here for information about our Shipping and Delivery.

How do I track my order?

After your order has been fulfilled, we will send the tracking details of your parcel to your email that you have registered with. You are able to track your items here: https://bit.ly/39B8wRH

Can I collect my items instead of getting it shipped?

Yes, you are able to collect your items from our shop during regular operating hours! Make sure to opt for self-collection during check out. 

Location: #05-126 Far East Plaza, 14 Scotts Rd, Singapore 228213.
Operating Hours: 12pm - 9pm. Everyday except Public Holidays.

 

What are the payment methods available online?
·      Credit / Debit Card (Visa and MasterCard)
·      Paypal
·      Atome Installment System - Click here to know more about Atome Installment

 

What are the payment methods available in store?
·      Nets
·      Cash
·      Paynow
·      Credit / Debit Card (Visa and MasterCard)
·      Atome Installment System - Click here to know more about Atome Installment

 

Do you offer Gift Cards?

Yes, click here for our available gift cards. Gift cards are delivered by email and contain instructions on how to redeem them at checkout. There are no additional processing fees for gift cards.

 

Do you allow reservation of items?

Unfortunately, we don't have a reservation option as of the moment.

 

How do your sizes run and how do I know what my size is?

Sizes may vary depending on the outfit. Please contact us at sales@thecurvecult.com with your bust, waist and hip measurements for the best fit suggestions. For guide on how to do the measurement please click here.

 

I am at the checkout page and there is no option to pick up?

The items from the older collection or clearance section are usually not in store and therefore if you would like to pick it up from the store, please leave a note before you checkout. We will contact you as soon as the item is delivered to the store. This usually takes 3-5 business days.

 

How to request for Return & Refund?

Click here for information about our return and refund policy.

  

For any questions left unanswered from these terms contact us at sales@thecurvecult.com